Privacy Policy

Welcome to Benchmate. Your privacy is important to us. This Privacy Policy explains how Benchmate collects, uses, stores, and protects your information when you use our mobile application, website, and related services.

By using Benchmate, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Educational details
  • Profile photo
  • Address information
  • Institution or college details
  • Application and booking information

b. Documents & Uploaded Files

Benchmate may collect and securely store documents uploaded by users, including:

  • Educational certificates
  • ID proofs
  • Admission-related documents
  • Profile images
  • Application files and attachments

c. Usage Information

  • Device type and operating system
  • App version
  • IP address
  • Login activity
  • Usage statistics
  • Crash reports and diagnostics
  • Browser type and language settings

d. Booking & Application Data

  • Seat booking details
  • Appointment schedules
  • Admission applications
  • Student preferences
  • Communication history
  • Application tracking information

e. Location Information

If location permissions are enabled, we may collect approximate or precise location information to improve app functionality and provide location-based services.

2. Permission to Access Documents & Media

Benchmate may request permission to access your device storage, files, documents, camera, or media gallery when required for specific app features.

These permissions are requested only to allow users to:

  • Upload educational documents
  • Upload profile images
  • Submit certificates and ID proofs
  • Share application-related files
  • Complete admission and booking processes

Benchmate accesses files and media only after receiving user permission and does not access personal files unrelated to app functionality.

Uploaded documents are securely stored and used solely for educational, verification, and platform-related purposes.

Benchmate does not sell or share uploaded documents or personal files with third parties for advertising or commercial use.

3. How We Use Your Information

Benchmate uses collected information to provide, improve, and maintain services for students, educational institutions, and users of the platform.

  • Student registration and authentication
  • College admission and application processing
  • Seat booking and appointment management
  • Communication regarding applications and updates
  • Verification of submitted details and uploaded documents
  • Customer support and issue resolution
  • Improving platform features and user experience
  • Analytics, research, and service optimization
  • Fraud prevention, security monitoring, and legal compliance

4. Data Usage & Student Privacy

Benchmate values user privacy and is committed to protecting all personal and educational information shared within the platform.

We Do Not Sell User Data

Benchmate does not sell, rent, trade, or share user personal information or uploaded documents with third parties for advertising or commercial purposes.

Limited Third-Party Access

Benchmate may use trusted third-party services such as:

  • Firebase
  • Google Sign-In
  • Cloud hosting services
  • Analytics providers
  • Payment gateways
  • Notification services

5. Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party services only when necessary to operate and improve the platform.

6. Data Storage and Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, or disclosure.

7. Data Retention

We retain user information only as long as necessary to provide our services and fulfill legal obligations.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have rights to access, correct, delete, or request a copy of your data.

9. Third-Party Services

  • Firebase
  • Google Sign-In
  • Apple Sign-In
  • Payment providers
  • Calendar integrations
  • Messaging or notification services

10. Children's Privacy

Benchmate is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be processed and stored in countries outside your jurisdiction where our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of Benchmate after updates constitutes acceptance of the revised policy.

13. Contact Us

Benchmate Support

Email: benchmateapp@gmail.com

Website: https://www.benchmate.app

14. Consent

By accessing or using Benchmate, you acknowledge that you have read, understood, and agreed to this Privacy Policy.